METRO's Order
fulfillment
suite
From picking to packing to delivery - fulfillment in the world of ecommerce is as complicated as it can get. At M|Fulfill, we are proud to make the work of thousands of colleagues easier and less stressful. It’s a fulfilling job.
The challenge
Think of a time you have walked through a METRO store. Now, try to imagine the size of the depots. In the age of ecommerce and growing customer expectations, the complexity of the supply chain has increased. Accuracy and reliability are essential for satisfactory service.
When the handling of large order volumes and variety of goods exceeds manual effort, it becomes evermore difficult to ensure quality. And quality remains our top priority.
The solution
We have asked ourselves: How can we improve the accuracy and speed of delivery while eliminating sources of error? With M|Fulfill, we address many of the topics that make warehousing and order fulfillment complex, such as staffing and task distribution, inventory processing, product picking and more.
Thanks to the automation of these processes, we reduce the time spent in favor of service quality and higher customer satisfaction. But most importantly, there’s one thing we make sure of day to day, that our pickers have the proper instruments for finding what they are looking for.
Order issues handling
Wave management
Labour management
Delivery document preparation
Picker guidance
Stock and reservations handling
Email notifications to customers
Multi-order picking
Putaway, replenishment & relocation
> 5.5 m
orders processed per year
> 30% increase
in picking productivity
~ 8 000
users across 14 countries
How we do it
Check out the range of tech and tools we use to drive METRO’s CRM forward.
Tech Stack
Kubernetes
Java
Spring Boot
Scala
React
Apache Cassandra
Apache Kafka
BigQuery
Jenkins
Kotlin
PostgreSQL
Design Software and Tools
Sketch
Abstract
Adobe Creative Cloud
We aim customer satisfaction as well as operational productivity via providing a seamless customer order fulfillment process for our users. I am proud of being a member of this team that works with passion and never lacks the sense of ownership to take a step further.
Derya Bak Ertürk
Domain Expert, Düsseldorf, Germany